Return Policy
We guarantee that you leave our Nursery with a healthy plant. You may return or exchange your plant for any reason within 7 days of purchase. Please bring back the original plant and receipt. If you are unable to get back here within 7 days please call me to work something out. I will ask for pictures of the plant. If you purchase a plant prior to May 15th of the current year then you can return that plant or exchange it until May 22nd of the same year. This protects you when buying plants that are dormant.
Generally, if hardy in this area our plants are ready to and should go into the ground when you buy them. Some exceptions may include plants that come out of the greenhouse and plants like tomatoes and veggies or annual flowers.
It is your responsibility to nurse your plants through summer drought winter cold and to protect them from rodents deer and other pests. There is a vast amount of information available about plant care on the internet in books etc. There is not enough time in your brief interactions with us at the nursery; we also do not know enough about your specific circumstances such as soil type and property layout for us to cover all plant health circumstances. It is your responsibility to know how to care for the plants that you buy.
We strive to provide great plants at great prices. Take a look at the prices of plants from companies that give a one-year guarantee. They are two to three to five times more expensive than what I charge. One way or the other the consumer always pays for the one year guarantee. I choose to try to give everyone the lowest price possible rather than charging extra to guarantee the health of plants that are out of my control.
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2025 bare root tree and early season guarantee
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Your trees are guaranteed to leaf out by May 30th.
Why don't I offer a one year guarantee? Look at the prices of trees at places that offer a one year guarantee they sell a tree that is much smaller than what I sell for at least double the price. I for one like getting the low initial price when I buy.
I guarantee that you are buying a tree that is alive and will show that it's alive by leafing out by May 30th. If your tree does not Leaf out by May 30th please email me at DunnNurseryguarantee@gmail.com. I cannot guarantee that I will be able to replace the exact variety and root stock that you purchased. If I am sold out of what you bought and do not have something that you would like to substitute I will issue a refund.
What I need from you:
1. Email me between May 27th and May 30th with photos of the trees that you think may be dead.
2. I will need two photos. One photo of the base of the tree planted in the ground at the correct depth. The tree should be planted to a depth of a little less than halfway between the uppermost roots and the graft point. If making an error in planting depth it is better to error planting too shallow than planting too deep. Do not bury the graft. The second photo I need is a photo of the buds.
3. Your photos need to be taken between May 27th and May 30th for a refund or replacement to be issued.
4. Attach a photo of your paper receipt or screenshot of your credit card receipt or bring those in when you pick up your replacement. I cannot issue refunds or replacements without a receipt.
5. I will not be checking emails before May 27th if you have any questions about care of your trees please send me a text, give me a call, or send me an email on our primary email account DunnNursery@gmail.com
Trees will not be refunded or replaced for deer or rodent damage.
General Tree Care
1. Plant your tree at the correct depth. Do not cover the graft Union.
2. Plant the tree in your own soil. Remove the tree from the pot, set aside the pine bark that is in the pot you can use that as mulch. Plant the tree in your soil. Do not plant the tree in the pine bark. An exception to this is if you purchased one of our handful of trees that we had left over from last year those are not bare root trees those are potted trees.
3. Spread out the roots. Fill in around the roots and wash soil into the hole with water to fill in air pockets. Avoid packing the soil, wash soil down with hose water.
4. Many varieties of roots are rather small to start. You should consider supporting the tree with stakes and appropriate rope (protect the bark) until the roots establish themselves. The pears and the apples on G1 roots are especially small. Dwarf varieties may need to be staked for their entire lives.
5. Do not fertilize your tree for a couple of years. Personally I've had bad luck adding fertilizer to trees or any plant that I've had planted in a location that I can't water regularly.
6. Research and consider chopping off the top half of the tree. I sell you the entire tree so you can make this choice for yourself.
7. Protect your tree from deer.
8. Protect your tree from rodents of all kinds. Rodents have been my nemesis. Mice and voles can dig under the tree and eat the roots from the bottom up this is one reason why I say not to plant the tree in the pine bark. Rabbits, mice and voles also eat the bark at the base of the tree girdling it and killing the tree. You should use some type of appropriate tree wrap and will probably need to maintain it for at least 10 years. In one harsh winter recently I had a 10-year-old tree girdled most likely by a rabbit.
9. Trees will not be refunded or replaced for deer or rodent damage.
10. You will need to water your plant Over the next two years. Dwarf varieties We'll need supplemental water For their entire lives.
There is far more to growing any plant then I can cover here. YouTube is a good source of information Especially for those of us that are too busy to sit down and read. Planting properly and watering is just the start of your journey.
