Return Policy

🌱 Plant Policies

🌿 7-Day Return Policy (All hardy Plants)

We guarantee that you leave our nursery with a healthy plant.

Returns or exchanges accepted within 7 days with receipt
Plant must be in original container and condition and not planted
Returns outside 7 days may be considered at our discretion with photos

🌳 One-Year Guarantee (Select Trees Only)

Applies only to select “fancy” trees and must be noted on your receipt at purchase.

Covers failure to leaf out or death within 1 year
One-time replacement or store credit (our discretion)

Not covered:
Improper care, watering issues, weather extremes, winter kill, animal damage, planting errors, or physical damage

📌 See full policy for complete details

🌼 Annuals, Vegetables & Non-Hardy Plants

All sales are FINAL

No returns, exchanges, or guarantees
Includes annual flowers, vegetable plants, and any plants not hardy in our zone

📌 Our Approach

We focus on offering healthy plants at affordable prices.
Rather than building the cost of long-term guarantees into every plant, we keep prices low and offer extended coverage only on select items.

⚠️ Customer Responsibility

Plant success depends on proper planting, watering, and care.
Customers are responsible for protecting plants from weather, pests, and environmental conditions.

Full Policies Below

🌱 We guarantee that you leave our nursery with a healthy plant.

Plants may be returned or exchanged within 7 days of purchase with a receipt.
Plants must be returned in their original container and condition and must not have been planted in the ground.

Returns outside of the 7-day window may be considered at our discretion with photos.

📌 Additional Information

Most hardy plants we sell are ready to be planted at the time of purchase. Some exceptions include greenhouse-grown plants, vegetables, annuals, and other frost-sensitive items.

Plant success depends on proper planting, watering, and ongoing care. Customers are responsible for maintaining their plants and protecting them from environmental stress, including drought, excessive moisture, winter conditions, and damage from animals or pests.

This return policy is separate from our 1-year guarantee, which applies only to select plants.

💡 Our Approach

We focus on offering healthy plants at affordable prices. Rather than building the cost of long-term guarantees into our pricing, we keep our prices low and pass those savings on to our customers.

🌳 One-Year Plant Guarantee

This guarantee applies only to select plants for the 2026 season. These include a limited group of 19 premium (“fancy”) trees.

The 1-year guarantee must be noted on your receipt at the time of purchase. If it is not written on the receipt, the plant is not covered under this guarantee.

We stand behind the quality of our plants. All qualifying plants are guaranteed to be healthy and viable at the time of purchase and are covered by a one-year limited guarantee from the date of purchase.

If a covered plant fails to leaf out or dies within one year, we will offer a one-time replacement or store credit (at our discretion) with proof of purchase.

✅ What IS Covered

Plants that fail to break dormancy or leaf out
Plants that die under normal growing conditions with proper care
Plants that are not true to type (incorrect variety)

❌ What Is NOT Covered

To keep prices affordable, this guarantee does not cover losses due to factors outside our control, including:

Environmental & Weather

Drought, overwatering, or inconsistent watering
Extreme weather (heat waves, deep freezes, late frosts, flooding, wind damage)
Winter kill or lack of winter protection

Planting & Care Issues

Improper planting (too deep, too shallow, poor soil, or lack of drainage)
Failure to water during the establishment period
Improper use of fertilizers, herbicides, or pesticides

Animal & Pest Damage

Deer browsing or antler rubbing
Rodent damage (chewing, girdling, root damage)
Rabbit or vole damage
Insect or disease issues after purchase

Human & Mechanical Damage

Damage from lawn equipment (mowers, trimmers, etc.)
Physical breakage, vandalism, or accidental damage
Transplant shock from digging up and replanting

Other Exclusions

Plants kept in containers long-term without proper care
Plants planted in unsuitable conditions (incorrect light, soil, or location)
Acts of nature (“force majeure”) such as storms or tornadoes
Clearance or discounted plants

📌 Additional Terms

Proof of purchase is required
Photos may be required before a replacement or credit is issued
The original plant may need to be returned if requested
This guarantee applies to the original purchaser only
Limit of one replacement per plant
Store credit or replacement will be based on original purchase price
No cash refunds

💡 How This Fits With Our Return Policy

This one-year guarantee is separate from our 7-day return policy, which applies to all plants. Only plants specifically marked on your receipt qualify for extended coverage.

🌼 Annuals, Vegetables & Non-Hardy Plants Policy

All sales of annuals, vegetable plants, and any plants not hardy in our USDA hardiness zone are final.

Due to their sensitive nature and dependence on proper timing, weather conditions, and care, these plants are not eligible for return, exchange, or any extended guarantee.

Customers are responsible for:

Planting at the appropriate time
Protecting from frost and temperature swings
Proper watering and ongoing care

📌 Please Note

These plants are especially vulnerable to cold temperatures, heat stress, and transplant shock. Once they leave the nursery, their success depends entirely on planting conditions and care provided.